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Getronics - Cognitive and Self-Healing IT Infrastructure Management

Vendor Analysis

by John Laherty

published on Nov 07, 2019

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Report Overview:

This NelsonHall assessment analyzes Getronics 's offerings and capabilities in cognitive and self-healing IT infrastructure management

Who is this Report for:

NelsonHall’s Cognitive and Self-Healing IT Infrastructure Management Services Vendor Assessment for Getronics is a comprehensive assessment of Getronics’ cognitive and self-healing IT infrastructure management services offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for cognitive and self-healing IT infrastructure management services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in cognitive and self-healing IT infrastructure management services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Getronics’ cognitive and self-healing IT infrastructure management service offerings, capabilities and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook. 

Key Findings & Highlights:

Getronics provides cognitive and self-healing IT infrastructure management services predominantly through its workplace support services, which include:

  • Proactive intelligence: includes automated self-healing to detect and correct without human intervention. It also provides 360-degree audit, which puts an agent on every endpoint device, and brings attributes back on a real-time basis on that device and measures the health of the device. It provides pop up recommendations to end-users (i.e., disk is full), and can do a clean disk routine based upon the end-user saying yes to the request
  • Self-service: ability to deliver a one-click resolution where it can automate functions (i.e., difficulty accessing an application) and provide custom automation based on scripting. Here, it looks at the 30-40 top tickets across the service desk, resolving many of these through pre-defined automated resolutions. It also allows the agent to use the dashboard for one-click resolution to find other end-points with similar configuration issues and remediate. It also includes voice authenticated password unlock and resets
  • Next-generation service desk: provides integrated ITSM (ServiceNow) and intelligent analytics, and within ServiceNow, a mini dashboard linked to proactive analytics to assess the health of the device against a traffic-light system. In addition, retrospective analysis to determine root cause.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Outlook

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