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Teleperformance - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...] - view this reportdownload abstract
Wipro - CMS in Telecommunications/Cable/Satellite
Nov 17, 2014 | Vendor Analysis by NelsonHall Analyst
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...] - view this reportdownload abstract
Tata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by NelsonHall Analyst
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...] - view this reportdownload abstract
Alorica - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...] - view this reportdownload abstract
Minacs - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Transcom - CMS in Telecommunications/Cable/Satellite
Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst
Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...] - view this reportdownload abstract
EGS - CMS in Telecommunications/Cable/Satellite
Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst
Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications/Cable/Satellite
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...] - view this reportdownload abstract
Aegis - CMS in Telecommunications/Cable/Satellite
Sep 18, 2014 | Vendor Analysis by NelsonHall Analyst
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...] - view this reportdownload abstract
HGS - CMS in Telecommunications/Cable/Satellite
Aug 06, 2014 | Vendor Analysis by NelsonHall Analyst
Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...]