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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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programcode = CXSCXD
programid = 155
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Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services Transformation program
Aug 29, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis of Transformational Customer Management Services consists of 45 pages. [...]
view this reportdownload abstractAug 18, 2014 | Market Forecast by NelsonHall Analyst
NelsonHall's "Global Customer Management Services Market Forecast: 2014-2018" consists of 65 pages. [...]
view this reportdownload abstractFeb 07, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...]
view this reportdownload abstractFeb 06, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services and consists of 8 pages. [...]
view this reportdownload abstractJan 27, 2014 | Market Analysis by NelsonHall Analyst
NelsonHall's market analysis for outsourced multi-channel CMS consists of 73 pages. [...]
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