DEBUG: PAGE=domain, TITLE=Healthcare Provider,ID=1446,TEMPLATE=subprogram
toggle expanded view
programcode = HAIHPR
programid = 165
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Healthcare Provider:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Healthcare Provider

Track the pattern of service adoption by monitoring Healthcare Provider contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Next Generation H&W Administration

Market Analysis

by Elizabeth Rennie

published on Jan 06, 2021

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

NelsonHall's market analysis of the Next Generation H&W Administration consists of 65 pages. 

Who is this Report for:

NelsonHall’s Next Generation H&W Administration report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the H&W Administration market 
  • Vendor marketing, sales and business managers developing strategies to target H&W Administration opportunities
  • Financial analysts and investors specializing in the H&W Administration market .

Scope of this Report:

The report analyzes the worldwide market for Next Generation H&W Administration and addresses the following questions:

  • What is the market size and projected growth by geography?
  • What is the profile of activity in the Next Generation H&W Administration market by industry sector?
  • What are the top drivers for adoption of Next Generation H&W Administration?
  • What are the benefits currently achieved by users of Next Generation H&W Administration?
  • What factors are inhibiting user adoption of Next Generation H&W Administration?
  • What pricing mechanisms are typically used within Next Generation H&W Administration and how is this changing?
  • Who are the leading Next Generation H&W Administration vendors globally and by geography?
  • What combination of services is typically provided within Next Generation H&W Administration contracts and what new services are being added?
  • What is the current pattern of delivery location used for Next Generation H&W Administration and how is this changing?
  • What are the challenges and success factors within Next Generation H&W Administration?

Key Findings & Highlights:

NelsonHall’s market analysis of the Next Generation H&W Administration market  consists of 65-pages.

Key market developments include:

  • The H&W administration market is estimated at to be worth ~$9,205m in 2020 where manufacturing is the greatest sector with an 18% market share. Sectors that saw the greatest growth were manufacturing, retail, energy & utilities in 2019. The largest market is the U.S.
  • Market drivers were reducing administration costs, primarily sought from improving digital processes and increasing automation with better technology. Reduced healthcare costs and improved health outcomes were also market drivers
  • Operational costs and activity increased for administrators due to COVID-19 related activities such as managing furlough arrangements
  • RFPs are trending toward total solutions and providers look for more cross-sell opportunities
  • Market consolidation from investments in midmarket capability was evidenced through the Alight Solutions acquisition of Hodges Mace
  • The blending of technology and service to deliver H&W administration has  become tighter with investments made in communications solutions, AI, intelligent chatbots as well as supporting handoffs to real agents for a seamless delivery. To differentiate services, vendors focus on a ‘best in class’ digital client experience, digital innovation and inclusive of omnichannel support and benefit counselors
  • Vendors expanded their H&W partnerships and defined new H&W categories to help fill 'white spaces’, deliver more integrated H&W solutions and offer a more holistic approach to H&W via marketplaces. Some providers changed focus from building large H&W marketplaces towards narrower network options with vetted H&W providers, this gives them bandwidth to integrate and develop closer partnerships, leverage cross-selling opportunities and better align solutions.
  • Technologies leveraged include CRM, API, RPA, and analytics. The majority of technology solutions around the participant experience are centered on helping employees become more effective consumers using decision tools, with health navigation, and with personalization centered on life events
  • Technology solutions to improve operational efficiencies continue to be made, such as dependent verification and character recognition on forms and digital voice coaching for scanning
  • H&W Administration services buyers rate the calibre of personnel and strength of partnership very high as it relates to service satisfaction. However, the speed of transformation of the service and process is rated less favourably as shown below.

Login to get full access:

Next Generation H&W Administration 2021

published 2021-01-14 | Project by Elizabeth Rennie

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Health and Welfare (H&W) Administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on digital services, cost control, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Benefex, benefitexpress, bswift, Conduent, Darwin, Fidelity, Mercer, and Morneau Shepell. To find out more, contact Guy Saunders at [email protected].
view NEAT report all NEAT reports about NEAT
close