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Xerox Learning Services - Learning BPO

Vendor Analysis

by Gary Bragar

published on May 27, 2012

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Report Overview:

Report Outline:

This NelsonHall vendor assessment analyzes Xerox's offerings and capabilities in learning BPO.

Xerox Learning Services provides LBPO as both a standalone service and as a part of its MPHRO offering. Xerox LS targets large domestic and global enterprises with 10,000+ employees, but also services mid-market organizations with 5,000+ learners

Xerox LS offering includes:

  • Learning strategy and assessment
  • Content and curriculum design
  • Learning delivery
  • Learning administration
  • Help desk
  • Data and technology management.

Geographically, revenues are generated by clients headquartered in:

  • North America, primarily the U.S.
  • Europe, primarily the U.K., Switzerland and Spain, with recent growth in France.

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