featured posts:

• TechM Uses GenAI to Reshape Application Delivery

  Sep 23, 2024, by Gaurav Parab

    Tech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, and support applications more efficiently and those that enable capabilities like virtual assistants[...]

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• TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring

  Sep 03, 2024, by Dominique Raviart

    We recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated ERP adoption, as demonstrated by SAP’s increasing revenue growth driven by SaaS applications.[...]

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• Datamatics Expands Salesforce Capabilities with Dextara Acquisition

  Jun 27, 2024, by Gaurav Parab

    We recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: Digital Technologies (IT services: 39% of revenues) Digital Operations (primarily F&A, plus i[...]

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• TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus

  Jul 04, 2023, by Dominique Raviart

    We recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]

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• Cognizant Drives Salesforce Marketing Cloud Specialization with Lev

  Jan 06, 2023, by Dominique Raviart

    We recently talked to Cognizant about its Salesforce Marketing Cloud capabilities. Within the Salesforce portfolio, Marketing Cloud, along with Commerce Cloud, is a high-potential product that will eventually outgrow the more mature Sales and Service Clouds. More than any other Salesforce product, Marketing Cloud has grown through M&A, notably ExactTarget (that came with B2B m[...]

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• NTT DATA to Acquire Apisero to Double its Salesforce Practice

  Nov 10, 2022, by Dominique Raviart

    We recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data center hosting, IT infrastructure services, and resales. The resulting NTT DATA is now a giant with[...]

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• IBM GBS Expands Salesforce Capabilities in Europe with Waeg

  May 20, 2021, by Dominique Raviart

    IBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, following 7Summits in the U.S. It is also GBS’ fifth acquisition since IBM announced the intended s[...]

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• Whishworks Expands from MuleSoft Heritage to Whole Salesforce Service Ecosystem for Coforge

  May 05, 2021, by Dominique Raviart

    Coforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services clients across sectors, with BFSI being its most significant target market. London-headquartered W[...]

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• Atos Reignites its Salesforce Capabilities

  Mar 02, 2021, by Dominique Raviart

    In November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions. Atos has been a long-standing SAP partner and recently reignited its Salesforce practice, making tw[...]

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• IBM GBS Adds Salesforce Specialization with 7Summits Acquisition

  Feb 16, 2021, by Dominique Raviart

    We recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS has made five transactions across cloud, payments, SAP, and Salesforce. The 7Summits acquisition[...]

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• Wipro Resumes Salesforce Acquisitions with 4C

  Nov 04, 2020, by Dominique Raviart

    We recently talked with Wipro regarding its 4C acquisition. Wipro accelerated the development of its Salesforce practice with the Appirio acquisition in November 2016. Indianapolis-headquartered Appirio was an essential move for Wipro, paying $500m for the firm, its second-largest acquisition ever. As well as a Salesforce business, Appirio brought in a Google practice, crowdsourcing [...]

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• Cognizant Acquires to Scale Up & Specialize Salesforce Services

  May 21, 2020, by Dominique Raviart

    We recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020. Cognizant Strengthens Specialized Billing Capabilities with Code Zero Code Zero is a U.S. Salesforce CPQ and billing specialist with experience in providing services to manufacturing firms expanding their business from selling[...]

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• NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio

  Mar 03, 2020, by Dominique Raviart

    We recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps making horizontal M&As at a fast pace while verticalizing its software products. NTT DATA is mirr[...]

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• Cognizant Focuses on Growing its Salesforce Practice while Verticalizing Capabilities

  Oct 30, 2019, by Dominique Raviart

    We recently talked with Cognizant’s Salesforce Consulting & Solutions Group (CSG) unit, recently set up in Europe. The unit reflects ongoing investment by Cognizant in its Salesforce capabilities, with a more vertical focus, accommodating Salesforce’s growing product portfolio.   CSG complements the capabilities of Cognizant Interactive and Cognizant Consultin[...]

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• DXC Bets $2bn on Recovery of Luxoft to Scale its Digital Capabilities

  Jan 08, 2019, by NelsonHall Analyst

  Yesterday morning, DXC announced its intended acquisition of Luxoft in an all cash transaction of $59 per share, around $2bn. This represents a 48% premium over Luxoft’s average closing share price over the previous ninety days (and ~86% premium on Friday’s closing price). The deal is expected to close by end June 2019. In recent years DXC (including as CSC) has made a number of[...]

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• Sopra Steria’s Digital Enablers Program: Increased Adoption & AI in Mind

  Sep 07, 2018, by Dominique Raviart

    While Sopra Steria may be known for its execution excellence and its investment in delivery industrialization, it had not really invested in creating accelerators and IP. Then, early last year it launched its Digital Enablers program with accelerators in mind. The company followed a slightly different approach to some of its peers in India, and initially focused on providing its d[...]

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• Rackspace Jump-starts its Salesforce Services Business with RelationEdge

  Sep 04, 2018, by Dominique Raviart

    NelsonHall recently caught up with managed cloud and hosting vendor Rackspace. We discussed Rackspace’s May 2018 acquisition of a Salesforce consulting and systems integration partner, RelationEdge, and how the acquisition fits into its plans. Who is RelationEdge? RelationEdge (RE) was founded in 2013, in San Diego, CA. The company is positioned as a business process reen[...]

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• Getronics Under New Ownership Sets Sights on Revenues of €1bn by 2020

  Dec 11, 2017, by John Laherty

    NelsonHall recently had a briefing with senior management at Getronics to discuss the merger of Connectis under the Getronics portfolio. In this short blog, I look at what the Connectis business brings to the wider Getronics group, the aspirational growth targets that have been set by new CEO Nana Baffour, and some of the key focus areas for Getronics moving forward. Baffour becam[...]

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• Dell Services: the Glue for "One NTT DATA" In North America

  Nov 03, 2016, by Dominique Raviart

  Dell Services is a strategic acquisition, though an expensive one Yesterday, NTT DATA Inc. closed its acquisition of Dell Services, seven months after its initial announcement. The acquired entity, now called NTT DATA Services on an interim basis, has some obvious benefits. For example, it: More than doubles NTT DATA Inc.’s revenues from $1.7bn to over $4bn Significantly s[...]

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• IBM Reinvigorating Its Enterprise Application Services by Developing Watson-Enabled Industry Solutions

  Sep 14, 2016, by NelsonHall Analyst

  Unsurprisingly, given its investment in, and focus on, Watson, IBM declared at a recent Alliances Analyst Day that 2016 is 'the year of cognitive'. The intent of the meeting was to look broadly at how IBM is working with its key alliance partners, including SAP, Oracle, and Microsoft, and it is clear that IBM’s focus is on incorporating cognitive capabilities and broadening th[...]

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• Capgemini: Seeking to Reduce Friction and Accelerate Clients’ Speed to Value

  Aug 05, 2016, by NelsonHall Analyst

  The digital economy is significantly increasing expectations for speed of delivery as organizations strive to compete with agile, digital-native competitors.  In response, IT service providers and their clients are shifting to a continuous delivery approach that incorporates design thinking, agile application development & test, and DevOps – all connected and aligned with the desire[...]

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• Rio 2016: How Atos is Helping the IOC Redeploy its Budget from Run to Digital

  Jul 08, 2016, by Dominique Raviart

  Four years ago, at the time of the London 2012 Olympics and Paralympic Games, NelsonHall reported on the work Atos does for the International Olympic Committee (IOC) though its Major Events unit. See our previous commentary here. This week we visited its center in Barcelona to get an update on the work it is doing for the Rio Games starting next month, The Olympic Games remain a fantastic o[...]

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• M&A Activity (Part 3): Further Scale and Digital Remain Priorities in 2016

  Mar 31, 2016, by Dominique Raviart

  In December 2015, we published two blogs about M&A activity in the IT services industry in 2015 (here are the links for Part 1 and Part 2). This blog examines M&A activity in IT services in Q1 2016 and sets our expectations for the rest of this year. In short, 2016 started off with a bang, with two very large IT services acquisitions announced in the first [...]

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