DEBUG: PAGE=domain, TITLE=NEAT Reports,ID=1503,TEMPLATE=neat
toggle expanded view
programcode =
programid = -1
database =
alerts =
neat =
vendors =
forecasting =
confidence =
definitions =

Search research content:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = has Confidence = -- IGNORED

BBC - Licence Fee Collection BPO

Case Study

by Paul Connolly

published on Dec 07, 2002

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

Report Outline:

NelsonHall has published a BPO case study identifying the lessons learned from the procurement of the BBC licence fee collection service.

The case study identifies the practices used in the procurement process including approaches to:

  • Initial market testing
  • Expectation setting
  • Use of "real life" vendor testing
  • Contract negotiation
  • Establishment of a fee structure designed to maximise revenue collection.

This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

To order, please download the following:

Login to get full access:

   register | forgot password ?
close