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Sun Life Financial of Canada
Case Study
by Paul Connolly
published on Jul 07, 2004
Report Overview:
Report Outline:
This case study describes the outsourcing of its life policy services by Sun Life Financial of Canada to Marlborough Stirling.
The case study identifies:
- The business challenges faced by SLFoC
- The options evaluated
- The impact of BPO on policy services productivity and customer service levels.
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