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National Savings & Investments

Case Study

by John Willmott

published on Sep 05, 2005

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Report Overview:

Report Outline:

A case study of Siemens Business Services' retail banking BPO contract with National Savings & Investments (NS&I).

The case study covers:

  • The challenges faced by NS&I
  • The sourcing options considered
  • Supplier selection criteria
  • Making the transition and the introduction of offshore services
  • The governance structure used and the impact on operational control.

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