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IBM Global Services - Learning BPO

Vendor Analysis

by Gary Bragar

published on Mar 09, 2012

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Report Overview:

Report Outline:

This NelsonHall vendor assessment analyzes IBM Global Services offerings and capabilities in learning BPO services and consists of 12 pages.

IBM offers learning both as a standalone service and also as part its multi-process HRO (MPHRO) services offering.

Learning BPO services provided by IBM include:

  • Needs analysis and learning strategy
  • Content design and development
  • Delivery
  • Learning administration
  • Measurements and analytics.

IBM also offers learning and development services as part of its talent management offering. These services focus on the talent management cycle of an organization including attracting, developing, rewarding and retaining talent. Offerings designed to enable these talent requirements include: Recruiting, Learning, Performance management, Compensation, Succession management.

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