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Comdata - Digital CX Services

Vendor Analysis

by Ivan Kotzev

published on Apr 13, 2018

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Report Overview:

This NelsonHall vendor assessment analyzes Comdata' offerings and capabilities in Digital CX Services

Who is this Report for:

NelsonHall’s Digital Customer Experience Services on Comdata is a comprehensive assessment of Comdata’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector.

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Comdata digital customer experience services offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites. 

Key Findings & Highlights:

In December 2015, the Carlyle Group acquired a majority stake in Comdata; since then the company has made several acquisitions to expand its footprint in Europe and LATAM. 

In January 2018, the company officially launched Comdata Digital to merge the management consulting practice of Colorado Consulting and Comdata’s Delta software development unit.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Commercial Model
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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