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  • Alorica - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst

    Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...]
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  • Concentrix - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst

    Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984.  [...]
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  • Global F&A Market Forecast: 2015 - 2019

    Nov 23, 2015 | Market Forecast by John Willmott

    NelsonHall's "Global F&A BPO Market Forecast: 2015-2019" consists of 48 pages. It is a comprehensive forecast of the F&A BPO market and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of F&A BPO [...]
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  • Global HRO Market Forecast: 2015 - 2019

    Nov 23, 2015 | Market Forecast by Gary Bragar

    NelsonHall's "Global HRO Market Forecast: 2015-2019" consists of 79 pages. It is a comprehensive forecast of the HR BPO and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of HRO service lines, 40 geographie [...]
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  • Sitel - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by NelsonHall Analyst

    Sitel Worldwide (Sitel) is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). Currently, Sitel has ~68k employees supporting 40 languages, and 128 contact centers across 21 countries.  [...]
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