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Latest Key Vendor Assessment
Mar 04, 2024 | Vendor Analysis by Dominique Raviart
NelsonHall's Quarterly Update for Q4 2023 consists of 33 pages, and tracks and compares the financial performance of tier-one IT service vendors.
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Jan 06, 2015 | Vendor Analysis by Andy Efstathiou
This NelsonHall assessment analyzes Infosys' offerings and capabilities in retail banking BPO. Infosys is one of a number of mortgage and loan BPO companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
view this reportdownload abstractJan 05, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...]
view this reportdownload abstractJan 05, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...]
view this reportdownload abstractJan 02, 2015 | Vendor Analysis by NelsonHall Analyst
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...]
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