DEBUG: PAGE=domain, TITLE=NEAT Reports,ID=1503,TEMPLATE=neat
toggle expanded view
programcode =
programid = -1
database =
alerts =
neat =
vendors =
forecasting =
confidence =
definitions =

Search research content:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = has Confidence = -- IGNORED

in NEAT Reports

Find here the NelsonHall Research related to within the NEAT Reports program

Published reports:

published reports related to within the NEAT Reports program

  • HCL: Managing U.K. Bank Accounts for a European Bank

    Jan 14, 2014 | Case Study by John Willmott

    NelsonHall's "HCL: Managing U.K. Bank Accounts for a European Bank" case study is an example of how BPO was used to address a particular business challenge by a European bank. [...]
    view this reportdownload abstract

  • transcosmos - CMS in Retail Banking

    Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst

    transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]
    view this reportdownload abstract

  • Wipro - Multi-Channel CMS

    Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst

    During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...]
    view this reportdownload abstract

  • Sitel - Multi-Channel CMS

    Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

    SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]
    view this reportdownload abstract

  • Sutherland Global Services - Multi-Channel CMS

    Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst

    Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]
    view this reportdownload abstract
find all available reports on
close