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  • Targeting Benefits Administration

    Aug 29, 2013 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the benefits administration industry and benefits administration trends consists of 134 pages. The benefits administration market remains strong due to the complexities of administering benefits, especially in light of healthcare reform and other changing regulations, as well as the need to control benefits spend. [...]
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  • transcosmos - CMS in Retail Industry Sector

    Aug 27, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...]
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  • NIIT - Learning BPO

    Aug 23, 2013 | Vendor Analysis by Gary Bragar

    NIIT is focused on growing its learning BPO business, which has seventeen clients today who purchase either full LBPO or selective LBPO services. The company has seen a trend in increased training delivery and has thus been expanding its partner network. [...]
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  • Genpact - Learning BPO

    Aug 15, 2013 | Vendor Analysis by Gary Bragar

    Genpact is a global provider of business process and technology services, with a strong presence in F&A outsourcing, industry-specific BPO and analytics services. Genpact provides the following HRO services: Core HR services: payroll services; time & attendance; benefits administration; and workforce administration Talent management: recru [...]
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  • Accenture - Learning BPO

    Aug 07, 2013 | Vendor Analysis by Gary Bragar

    Accenture provides learning services both on a standalone basis and also as part of multi-process HRO (MPHRO). Accenture's key longstanding learning client is Avaya, who awarded Accenture an LBPO contract in October 2001. Included in its provision of learning services to Avaya, Accenture took over responsibility for Avaya University, including the [...]
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