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  • Xerox Services - CMS in Retail Sector

    Jun 21, 2013 | Vendor Analysis by NelsonHall Analyst

    Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...]
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  • Teleperformance - CMS in Retail Sector

    Jun 20, 2013 | Vendor Analysis by NelsonHall Analyst

    The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]
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  • Capgemini - Data Center Outsourcing Services

    May 31, 2013 | Vendor Analysis by NelsonHall Analyst

    Capgemini typically offers data center services as part of broader IT infrastructure services contracts, which could include application management, end-user services and service desk. On top of these, it offers management of multiple towers and their suppliers, to integrate services on behalf of clients. Capgemini's service integration strategy h [...]
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  • Retail Banking BPO Market Assessment and Forecast

    May 31, 2013 | Market Analysis by Andy Efstathiou

    NelsonHall's market analysis of "Retail Banking BPO" consists of 76 pages. Retail banking BPO had a weak 2012, with almost no growth over 2011. However, retail banking BPO will grow more rapidly over the next five years as compliance requirements are defined, necessitating aggressive cost reduction and changes in business models. As a result of cha [...]
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  • Targeting Social Media Services

    May 31, 2013 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the outsourced social media industry and social media trends consists of 84 pages. [...]
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