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Alorica in NEAT Reports

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Published reports:

published reports related to Alorica within the NEAT Reports program

  • EGS - CMS in High Tech

    Dec 02, 2015 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries.  [...]
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  • Alorica - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...]
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  • EGS - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]
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  • Alorica - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by Vicki Jenkins

    Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]
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  • EGS - CMS in Telecommunications/Cable/Satellite

    Oct 01, 2014 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]
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