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Genpact - Capital Markets

Vendor Analysis

by Andy Efstathiou

published on Oct 02, 2013

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Report Overview:

This NelsonHall assessment analyses Genpact's offerings and capabilities in capital markets BPO. Genpact is one of a number of capital markets BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for Genpact is a comprehensive assessment of Genpact's retail banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for CM BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's capital markets BPO offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Genpact' FSI vertical (banking, capital markets, and insurance across all offerings, including ITS, consulting, BPO, and products) has:

  • Clients: 45 (32 retail banking, 13 capital markets)
  • Employees: 22,000 (estimate)
  • Revenues: $700m.(estimate for FY 2012)

Genpact's CM BPO services are focused on back office services specifically data and risk management.

Genpact BPO has six delivery centers located in four cities:

  • Gurgaon
  • Delhi
  • Noida
  • Hyderabad

Genpact's primary targets are tier 1 financial institutions including:

  • Global investment banks headquartered in the U.S.
  • Large asset managers in the U.S. and Europe
  • Tier 1 Australian banks
  • Large retail brokerage firms in the U.S.

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