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Concentrix - CMS in Healthcare (Payer and Provider Support)

Vendor Analysis

by Vicki Jenkins

published on Jun 03, 2015

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Report Overview:

Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations.

Who is this Report for:

NelsonHall's CMS in healthcare industry sector profile on Concentrix is a comprehensive assessment of Concentrix's healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix's healthcare sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's CMS healthcare sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's healthcare sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for CMS healthcare sector clients.

Key Findings & Highlights:

The majority of Concentrix's CMS healthcare clients are based in the U.S. It provides CMS in support in a range of offerings including:

Payer support:

  • Member acquisition and enrollment
  • Claims processing and adjudication
  • Analytics and automation
  • Billing and collections
  • Voice of customer (VOC) program.

Provider support:

  • Clinical claims review
  • Provider appeals
  • Provider coding
  • Validation and verification
  • Accounts receivable.

Concentrix has delivery centers in support of its CMS healthcare clients in India, the Philippines, the U.S., Nicaragua, and Costa Rica.

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