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Infosys - Multi-Process HRO

Vendor Analysis

by NelsonHall Analyst

published on Mar 10, 2016

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Report Overview:

Infosys is an Indian headquartered BPO provider that began delivering HRO services in 2005 including multi-process HR outsourcing (MPHRO), payroll, learning services, and RPO. 

Who is this Report for:

NelsonHall’s Multi-Process HR Outsourcing (MPHRO) vendor assessment for Infosys is a comprehensive assessment of Infosys’ MPHRO offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of MPHRO and identifying vendor suitability for MPHRO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the MPHRO sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ MPHRO offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

The company’s MPHRO offering includes workforce administration, payroll, compensation and benefits, learning and development services, and recruitment services.

Infosys primarily targets its existing BPO clients for its HRO services.  Approximately 45% of its MPHRO clients are from the large market.

The company has 11 MPHRO clients and supports ~306k employees.  

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