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Intelenet Global Services - Transforming CMS Through Analytics

Vendor Analysis

by Ivan Kotzev

published on Sep 19, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Intelenet Global Services' offerings and capabilities in transforming CMS through analytics.

Who is this Report for:

NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Intelenet is a comprehensive assessment of Intelenet’s offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Intelenet’s CMS analytics offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

Intelenet provides customer management services consulting and analytics through its knowledge management arm. It was founded in 2010  and has ~150 employees globally. 

Intelenet offers CMS analytics as both add-ons to its clients and as a standalone service. 

Intelenet offers analytics in customer management services in:

  • Resource optimization 
  • Data management
  • Reporting
  • Predictive and prescriptive analytics. 

 

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