Vendor Analysis
published on Sep 28, 2016
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Report Overview:
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in transforming CMS through analytics.
Who is this Report for:
NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS’ CMS analytics offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
WNS has a standalone analytics practice, established as a separate business unit in 2004, being previously aligned with individual business lines. It is part of the company’s Knowledge Management (KM) service.
WNS offers analytics in customer management services in:
- Data management
- Resource optimization
- Reporting
- Predictive and prescriptive analytics
- Market research.