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ADP - Next Generation Payroll Services

Vendor Analysis

by Pete Tiliakos

published on Nov 06, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes ADP's offerings and capabilities in Next Generation Payroll Services.

Who is this Report for:

NelsonHall’s Payroll Services vendor assessment for ADP is a comprehensive assessment of ADP’s payroll services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll services RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector 
  • HR and payroll decision makers. 

Scope of this Report:

The report provides a comprehensive and objective analysis of ADP’s Next Generation Payroll services offering, capabilities, and market and financial strength, including:  

  • Identification of the company’s strategy, emphasis, and new developments  
  • Analysis of the company’s strengths, weaknesses, and outlook  
  • Revenue estimates  
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts  
  • Analysis of the company’s offerings and key service components  
  • Analysis of the company’s delivery organization including the location of delivery locations.  

Key Findings & Highlights:

ADP is a global provider of HR BPS services via a software and service based delivery model, and is the largest payroll company globally, providing payroll services to ~700k clients across 112 countries, and in ~30 languages.  

ADP's business is organized into the following two business segments:  

  • Employer Services (accounting for ~74% of its revenues): provides HR management/workforce management services, payroll services, time and attendance management, benefits administration, recruiting and talent management including RPO, insurance services, retirement services, and payment and compliance solutions to ~690k clients worldwide  
  • PEO Services (~26% of revenues): under ADP TotalSource, provides employment administration outsourcing services for organizations with 10 - 200 employees including payroll, benefits admin, and compliance services through a co-employment relationship; servicing ~490k worksite employees in the U.S.  

This profile will focus on ADP’s payroll service, which it has offered since its inception in 1949. It pays ~40m employees across 700k payroll clients (~$1.85 trillion annually moved on behalf of its clients and client employees); paying one in six 6 U.S. workers. Approximately 70% of its business is based in the U.S., where it is the largest provider of payroll. ADP provides payroll services to clients with anything from a single employee, up to >150k employees. Since 2010, it has undergone a number of acquisitions which have increased its global capability and ability to service global clients. 

ADP has ~57k personnel worldwide within its Employer Services business, of which ~65% are in client-facing roles. NelsonHall estimates that ~75% of ADP’s staff support payroll.  

To support its ~112 country payroll offering, ADP has a local payroll presence in 18 countries, and directly services 30 countries. The remaining countries are serviced through local partners, via the Streamline offering; Streamline supports 112 countries. The service delivery mechanism, via ADP directly or through a partner, is driven by the client volumes within each country.  

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