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Alorica - CX Services in BFSI

Vendor Analysis

by Ivan Kotzev

published on Apr 19, 2021

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Report Overview:

This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX Services in BFSI.

Who is this Report for:

NelsonHall’s CX Services in BFSI profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Alorica delivers digital transformation for the BFSI clients with dedicated strategic review sessions involving a wider pool of client stakeholders such as P&L owners and technology roles. In the year, it also made concerted efforts to build relationships with C-level and senior executives in the banking client base and increase trust. The approach drives the company's expansion in existing BFSI programs.

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