Report Outline:

NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.

This case study identifies:

• The business challenges faced by Abbey Life
• The sourcing options considered by Abbey Life
• Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
• The changes in service levels actually achieved through adoption of BPO.

This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

To order, please download the following: