Vendor Analysis
published on Aug 13, 2010
Report Overview:
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in banking BPO services. Infosys is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.
Who is this Report for:
NelsonHall's banking BPO profile on Infosys is a comprehensive assessment of Infosys's banking BPO offerings for organizations and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys's banking BPO offerings, capabilities and market and financial strengths including:
- Analysis of the company's offerings and key service components
- Analysis of the company's strengths, weaknesses and outlook
- Revenue Summary
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's delivery organization including the location of delivery locations
Key Findings & Highlights:
Infosys has expanded its BCM BPO from existing client relationships for IT services into labor arbitrage BPO and KPO services over the past eight years.
Infosys BPO is now making the next step of building its BPO and KPO businesses into platform based services that directly combine IT and BPO services to create greater value for clients and separate Infosys' growth and profitability from pure headcount growth.
Infosys' BCM BPO services are focused on mortgage, credit cards, deposits/payments, and KPO.