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DCR Workforce - Managed Service Program

Vendor Analysis

by Gary Bragar

published on Oct 26, 2015

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Report Overview:

DCR Workforce is a U.S. based privately owned vendor neutral MSP services company. It formed in 1995 to undertake consulting assignments related to process improvement projects.

Who is this Report for:

NelsonHall’s Managed Service Program vendor assessment for DCR Workforce is a comprehensive assessment of DCR Workforce’s managed service program (MSP) offering and capabilities, designed for:

  • Sourcing managers investigating sourcing developments within MSP
  • HR decision makers exploring the benefits and inhibitors of MSP as evidenced from the clients and vendor capability
  • Vendor marketing, sales and business managers developing strategies to identify developments and target opportunities within managed service programs
  • Financial analysts and investors specializing in, or covering the HR outsourcing industry and suppliers.

Scope of this Report:

The report provides a comprehensive and objective analysis of DCR Workforce’s managed service program offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

In 2000 it launched its MSP services and subsequently developed its own technology in 2010. Its services are focused on VMS and MSP delivery, including:

  • MSP proprietary technology, called Smart Track, which is a SaaS based product launched in 2010 and currently processing ~1.5m transactions, representing ~$1.2bn spend under management
  • Vendor neutral MSP services, launched in 2000. To support this business DCR Workforce engages with ~300 agencies on client programs, including ~100 small and diverse staffing organizations.

This profile focuses on DCR Workforce’s MSP outsourcing business.

DCR has a total of ~135 clients, of which 74 are MSP clients. Its MSP business represents ~$860m spend under management. 

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