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IBM - Recruitment Process Outsourcing

Vendor Analysis

by Gary Bragar

published on May 26, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in recruitment process outsourcing.

Who is this Report for:

NelsonHall’s recruitment process outsourcing vendor assessment for IBM is a comprehensive assessment of IBM’s recruitment process outsourcing offering and capabilities, designed for: 

  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector 
  • HR decision makers.


Scope of this Report:

The report provides a comprehensive and objective analysis of IBM’s recruitment process outsourcing offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location,  size and scale of delivery locations and their activities.


Key Findings & Highlights:

IBM offers HR BPO services alongside its wider BPO services in its Business Process Services (BPS) division.  IBM offers end to end, source and screen and project based RPO services. It offers RPO services across throughout North America, South America, the U.K., Continental Europe, the Middle East, Africa and Asia Pacific. In 2015, it performed 105k RPO hires for ~70 clients, and services ~85 countries in 30+ languages. It has ~1.6k employees providing RPO services. 

Alongside its core RPO services, IBM is placing an increased focus on analytics capability and the use of technology to enhance service to clients. This includes integrating Talent Insights (powered by Watson) into their RPO solutions. 

Services are delivered from ~11 global client service centers and a network of global offices. IBM has a local presence in EMEA, North America, Latin America and Asia Pacific. 

IBM is currently servicing ~70 RPO clients. IBM targets mid-market (3k –15k employees) and large market (>15k employees). Primary industries for IBM clients include automotive, chemical, finance, health/medical, manufacturing/engineering, oil and gas, pharmaceutical, technology and airline/travel.  

IBM appoints a practice leader for each industry who distills information and engages with the teams of recruiters in that industry, to share insights into the specific market; a knowledge base for the industry is maintained. . 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Current Offerings
  • Technology
  • Benefits
  • New Developments
  • Delivery Capability and Partnerships
  • Geographical Capability
  • Partnerships
  • Target Markets
  • Overview Target Market
  • Profile of Key Clients
  • Recent Wins
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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