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Infosys - Payroll Services

Vendor Analysis

by Gary Bragar

published on Aug 16, 2016

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Report Overview:

Infosys Limited is an Indian multinational which provides business consulting, information technology and outsourcing services. The company is still relatively new in the payroll service space; it has 11 payroll clients, eight of which include payroll services as part of a wider MPRHO scope, and three of which have payroll only contracts.

Who is this Report for:

NelsonHall’s payroll services vendor assessment for Infosys is a comprehensive assessment of Infosys’ payroll service offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll process outsourcing RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector
  • HR and payroll decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’ payroll outsourcing offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

Infosys offers a fully managed payroll outsourcing model, with or without contact center services, delivering ~5.5m payslips per year to ~310k employees.

It has focused on growing its end to end payroll services, with ~25% of its revenues coming from managed services clients, and 75% coming from payroll contracts which incorporate other HRO services such as HR admin and helpdesk.

Payroll is focused on and generates revenue across:

  • Asia Pacific, led by Australia/New Zealand, followed by mainland Asia
  • The Americas, led by the U.S.
  • EMEA, led by the U.K., followed by Benelux.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Client Benefits
  • Delivery Capability and Partnerships
  • Partners
  • Technology
  • New Developments
  • Target Markets
  • Example Clients
  • Recent Wins
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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