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TAPFIN - Managed Service Program

Vendor Analysis

by Nikki Edwards

published on Feb 21, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes TAPFIN's offerings and capabilities in the Managed Service Program.

Who is this Report for:

NelsonHall’s managed service program vendor assessment for TAPFIN is a comprehensive assessment of TAPFIN’s managed service program (MSP) offering and capabilities, designed for: 

  • Sourcing managers investigating sourcing developments within MSP  HR decision makers exploring the benefits and inhibitors of MSP as evidenced from the clients and vendor capability 
  • Vendor marketing, sales and business managers developing strategies to identify developments and target opportunities within managed service programs 
  • Financial analysts and investors specializing in, or covering the HR outsourcing industry and suppliers. 

Scope of this Report:

The report provides a comprehensive and objective analysis of TAPFIN’s  managed service program offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments in both its service and technology  
  • Analysis of the company’s strengths, challenges, and outlook 
  • Revenue and Spend Under Management 
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s key offerings (service model and service components) 
  • Analysis of the company’s delivery capability (including the location, size and scale of delivery operations; and delivery via technology). 

Key Findings & Highlights:

TAPFIN was founded as an independent and vendor neutral MSP provider before being acquired by IT services provider Comsys. In 2010, Manpower Inc. purchased Comsys.  Today TAPFIN is part of the ManpowerGroup Solutions division, one of four divisions of the wider ManpowerGroup.  

TAPFIN has ~1630 employees serving 538 managed service programs, across a range of industrial sectors.  Established MSPs include banking/ finance, energy and gas, life sciences, manufacturing, technology and telecoms.  Newer MSPs cover other sectors such as entertainment/ media and not-for-profit.  

TAPFIN's financial results are reported as part of the ManpowerGroup Solutions figures. In CY 2016, NelsonHall estimates that ManpowerGroup Solutions' gross profit was $436.0m up 9% y/y, up 11.0% in CC compared to CY 2015 gross profit of $400.0m. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Service Models
  • Service Offerings
  • Process SLAs/KPIs
  • Delivery Capability and Partnerships
  • Geographic Footprint
  • Proprietary Technology
  • Technology Partners
  • Analytics and Automation
  • Target Markets
  • TAPFIN's Target Markets
  • Examples of Key Clients
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook
  • Appendix 1 - TAPFIN's MSP Clients by Country

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