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Capita - Multi-Process HR Services

Vendor Analysis

by NelsonHall Analyst

published on Aug 22, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in Multi-Process HR Services.

Who is this Report for:

NelsonHall’s multi-process HR services vendor assessment for Capita is a comprehensive assessment of Capita’s multi-process HR services offering and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of multi-process HR services and identifying vendor suitability for multiprocess HR services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the multi-process HRservices sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita’s multi-process HR services offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations. 

Key Findings & Highlights:

Capita is a U.K. headquartered provider of technology-enabled business  process management and outsourcing solutions.  

Capita’s multi-process HR services offering includes payroll (bureau or managed services), recruitment, learning and development, employee relations including hiring and firing, HR administration, HR contact management, HR case management services, HR policy development services, and outplacement services.  

Capita has ~34 multi-process HR services clients and serves ~250k employees. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • RPA
  • Service center technology
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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