Vendor Analysis
published on Aug 31, 2018
Report Overview:
This NelsonHall vendor assessment analyzes TCS' offerings and capabilities in Digital CX Services.
Who is this Report for:
NelsonHall’s Digital Customer Experience Services on TCS is a comprehensive assessment of TCS’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TCS digital customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
In 2017, TCS has revamped services portfolio substantially, in tune with its ‘Business 4.0’ vision. TCS service line organization includes three broad divisions: Cognitive Business Operations (CBO), including CX services, Consulting & Services Integration, and Digital Transformation Services, including TCS Interactive.