Reports related to

• Targeting Multi-Channel CMS

  Jan 27, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis for outsourced multi-channel CMS consists of 73 pages. [...]

  view this reportdownload abstract

• Targeting Property and Casualty BPO

  Jan 22, 2014 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the Property and Casualty Outsourcing industry and P&C BPO trends consists of 75 pages. [...]

  view this reportdownload abstract

• Randstad Sourceright - Recruitment Process Outsourcing

  Jan 17, 2014 | Vendor Analysis by Elizabeth Rennie

  Randstad Sourceright is a provider of talent acquisition services including permanent hiring, contingent and contractor labor and blended workforce services, and has over 100 RPO clients. [...]

  view this reportdownload abstract

• Targeting Recruitment Process Outsourcing

  Jan 15, 2014 | Market Analysis by Elizabeth Rennie

  NelsonHall's market analysis of the Recruitment Process Outsourcing industry and trends consists of 91 pages. The Recruitment Process Outsourcing (RPO) market remains strong in 2013, with many organizations suffering from lack of recruitment capability as a result of operating in difficult markets in 2012. As companies now turn to growth strate [...]

  view this reportdownload abstract

• HCL: Managing U.K. Bank Accounts for a European Bank

  Jan 14, 2014 | Case Study by John Willmott

  NelsonHall's "HCL: Managing U.K. Bank Accounts for a European Bank" case study is an example of how BPO was used to address a particular business challenge by a European bank. [...]

  view this reportdownload abstract

• transcosmos - CMS in Retail Banking

  Jan 13, 2014 | Vendor Analysis by NelsonHall Analyst

  transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...]

  view this reportdownload abstract

• Wipro - Multi-Channel CMS

  Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst

  During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...]

  view this reportdownload abstract

• Sitel - Multi-Channel CMS

  Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst

  SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]

  view this reportdownload abstract

• Sutherland Global Services - Multi-Channel CMS

  Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst

  Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...]

  view this reportdownload abstract

• Infosys - Multi-Channel CMS

  Dec 18, 2013 | Vendor Analysis by NelsonHall Analyst

  Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...]

  view this reportdownload abstract