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  • Benefits Optimization: The Focus of the Participant Experience in Benefits Administration

    Oct 25, 2017, by NelsonHall Analyst

      Over the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of evolution of the participant experience emerged as suppliers shifted their focus to utilization (the[...]

  • Nvidia Draws on Gaming Culture to Compete for AI Chip Leadership

    Oct 20, 2017, by NelsonHall Analyst

      Nvidia faces stiff new competition for the leadership position in the AI processing chip market. But the firm has a significant competitive advantage: a culture of innovation and production efficiency that was developed to address the demanding needs of a wholly different market. Intel and Google have been making waves in the AI processing chip market, the former with the acquisit[...]

  • NIIT Tech’s PACE Framework: Enabling Personalization to Differentiate Travel & Hospitality Companies

    Oct 19, 2017, by NelsonHall Analyst

      As part of NelsonHall’s series of reports focusing on the business priorities and digital initiatives of IT services buyers, we found that buyers in the transportation industry have a significant focus on improving the customer experience. Eighty-five percent of transportation companies are pursuing an operational objective of increasing average revenue per customer to a high e[...]

  • SE2’s Digital Transformation: Enabling Future-Proof Life Insurance & Annuities

    Oct 19, 2017, by NelsonHall Analyst

      NelsonHall recently attended the SE2 Partnership Forum, entitled ‘Future-proof: From Here to Digital’, in Washington D.C., where the main focal point of discussion was the challenge of digital transformation in the life insurance and annuity sector. Here I look at a number of developments in SE2’s offerings that are helping clients to address the challenge of dig[...]

  • Fast Data: The Smart Will Get Faster... and the Fast Will Get Smarter

    Oct 05, 2017, by NelsonHall Analyst

      Fast Data is the emerging hot topic of discussion for business leaders seeking to get ahead of the next wave of data utilization. But Fast Data isn't just an evolution of Big Data; it's a market force unto itself that's asking more of traditional and start-up vendors in both traditional DBMS and AI. I spent a (surprisingly snowy) morning this week talking with AI and B[...]

  • The Gig Economy & the Challenge for HR

    Sep 22, 2017, by NelsonHall Analyst

    The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR. Gig workers present a challenge on several fronts, especially when it comes to managing[...]

  • The Impact of Digital on IT Services: What Clients Want from their Vendors

    Sep 20, 2017, by NelsonHall Analyst

      NelsonHall is conducting an analysis of the needs of IT services clients to understand their IT and business priorities and how the growth of digital is impacting their business. In a survey of ~1,000 IT services clients across 17 industries and every region of the world, NelsonHall has identified distinct patterns of user intentions, both in terms of how clients plan to change their[...]

  • ADP’s User-Centric Innovations Pave the Way for Services Growth

    Sep 15, 2017, by NelsonHall Analyst

      This week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled services company: its investments in innovation continue to accelerate, as it invested ~$450bn in FY 2017[...]

  • Leveraging Predictive HR Analytics to Affect Business Outcomes

    Sep 07, 2017, by NelsonHall Analyst

    For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]

  • Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion

    Aug 29, 2017, by NelsonHall Analyst

    NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers.  Principal issues & operational priorities The main issues and operational priorities cit[...]

  • A Closer Look at the Modern Approach to Multi-Process HR Services

    Jul 31, 2017, by NelsonHall Analyst

      This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]

  • State of the Multi-Process HR Services Market

    Jul 26, 2017, by NelsonHall Analyst

      The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]

  • Trending Now in HR Services

    Jun 30, 2017, by NelsonHall Analyst

      As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]

  • My BIG Opportunity to Help Sourcing Buyers

    Jun 27, 2017, by NelsonHall Analyst

      I am excited to be embarking on a new role at NelsonHall, having enjoyed serving as a Customer Management Services industry analyst for almost five years. As the new advisor for NelsonHall’s Buyer Intelligence Group (BIG), I get the opportunity to work more closely with our buy-side clients and broader BIG community, helping them to engage around hot industry topics and to get [...]

  • How Intelligent Technologies Are Being Applied in HR

    Jun 15, 2017, by NelsonHall Analyst

      Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in recruiting for scheduling a candidate’s interview or resume scanning, and in learning for proces[...]

  • Ceridian Forces the Pace with Dayforce

    Jun 01, 2017, by NelsonHall Analyst

      Over the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes. Current Dayforce developments In all its deals, Dayforce is always the global employee recor[...]

  • NelsonHall Reports from 2017 SAP Sapphire Now Conference

    May 17, 2017, by NelsonHall Analyst

      In this video, NelsonHall’s David McIntire reports from day one of the 2017 SAP Sapphire Now user conference with his thoughts on how SAP is expanding its core business footprint.    [...]

  • Equifax Expanding Horizons with Verifications, Workforce Analytics, & ACA Subsidy Management Services

    May 03, 2017, by NelsonHall Analyst

      Equifax Workforce Solutions’ 2017 client forum was themed “Expanding Horizons”, and here I take a quick look at three areas in which Equifax is expanding its HR solutions.  Expanding Verifications Business Equifax’s verification services business is expanding beyond the U.S., launching first in Canada, followed by the U.K., and then Australia. Curre[...]

  • The Human Side of Digital Transformation: Why Digital is Driving the Need to Invest in Non-Technical Capabilities

    Apr 28, 2017, by NelsonHall Analyst

      NelsonHall recently completed an analysis of the digital transformation capabilities and offerings of selected IT services vendors. While all vendors are investing in offerings under the ‘digital transformation’ umbrella, their investments range from industry-focused offerings using proprietary IP, to packaged solutions, to digital strategy consulting. One area of focu[...]

  • Learning BPS Buyers Seek Proactive & Innovative Solutions to Enhance the Learner Experience

    Apr 27, 2017, by NelsonHall Analyst

    NelsonHall’s latest Learning BPS NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with learning BPS customers.   Principal issues & operational priorities Some of the more prominent issues and operational priorities cited by r[...]

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