May 01, 2014, by NelsonHall Analyst
Following a flurry of benefits administration activity in H2 2013 that focused on contract awards for corporate health exchanges for active employees, the first quarter of the year seemed to be just as busy for providers in both the U.S. and U.K. This is a strong stark contrast to H2 2013, when much of the activity in Q1 was focused on DC administration.
Private sector activity outpaced pu[...]
Apr 07, 2014, by NelsonHall Analyst
In the last several months, Great-West Financial has undergone a major transformation, restructuring its DC administration business (Great-West Retirement Services) to provide a more holistic offering.
While it’s clear that Fidelity dominates the DC administration market in terms of revenues, recordkeeping assets, and participants, it is a much tighter race thereafter. Consequently,[...]
Jan 23, 2014, by NelsonHall Analyst
2013 proved to be an exciting year in benefits administration. In the U.S., much of the focus was on corporate health exchanges for active employees while the U.K. was focused on auto-enrollment (AE).
Specific highlights of the year in the U.S. included:
Aon Hewitt: added 15 clients to its corporate health exchange (total number of clients is at 18)
Mercer: added 52 clients [...]
Dec 12, 2013, by NelsonHall Analyst
As 2013 comes to a close, it’s time to recap on what happened in HR BPO this year.
It has been a good year for HRO with overall contract activity up ~37% on 2012. But, it was a year of two halves: H1 activity was down 16% y/y, but the market really picked up in H2, when announced contract activity nearly doubled as benefits administration vendors announced health exchange contract s[...]
Oct 14, 2013, by NelsonHall Analyst
Aon Hewitt has come a long way since the merger of the two companies in 2010. 2012 revenues were $3.9bn, accounting for a little more than one-third of Aon plc’s total revenue.
Across its HR Solutions business, which includes both consulting and outsourcing, Aon Hewitt has ~30,000 employees, ~20,000 clients, and operates in ~90 countries. Organizationally, the company is divided int[...]
Aug 14, 2013, by NelsonHall Analyst
Recruitment Process Outsourcing
Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on NelsonHall’s recent HRO Confidence Index.
Benefits Administration
Contract signings aside, t[...]
Aug 07, 2013, by NelsonHall Analyst
Now that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world.
Overall Activity
There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service provider, particularly within benefits administration and RPO.
For the last few years, attention [...]
Jan 22, 2013, by NelsonHall Analyst
In NelsonHall’s last “Targeting Multi-Process HR Outsourcing” (MPHRO) market analysis, I identified four market segments that MPHRO buyers fall within, namely:
Multi-Country Standardization
Shared Service Transformation
Core Business Focus
Technology-Led HR Service Enhancement.
In my next report, due to be published this month, I look at how these segments [...]