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Norfolk County Council Sees the Light of Information Management
Dec 18, 2013, by NelsonHall AnalystIn early December, Norfolk County Council and HP Enterprise Services announced a £26m, five-year contract to develop a cloud-based information hub for service integration and multi-agency collaboration in Norfolk. The ambitions go beyond the information hub with NCC having seen the light of good information management for achieving lasting operational efficiencies in the face of continuing b[...]
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LATAM CMS BPO Market: Next Big Wave Forms Around Higher-End Support
Dec 17, 2013, by NelsonHall AnalystLatin America has become an increasingly popular destination for the customer management services (CMS) BPO industry in recent years, outperforming the global CMS market. Will this continue? NelsonHall expects the global CMS BPO market to grow at 3.7% CAAGR through to 2016 with Latin America growing at more than twice that. So what is driving that growth? Much of the growth from this region is [...]
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Mouchel Bounces Back in FY 2013
Dec 12, 2013, by NelsonHall AnalystMouchel has announced results for FY 2013, for the period ending 30 September 2013: Revenue was £555.3m EBIT was £28.1m, a margin of 5.1%. Comparisons with the prior year were not provided as the company in its present from came into being in August 2012. For the new company, for the five weeks to the end of 2012 FY, revenue was[...]
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Maximus, Doing Well and Eyeing Growth in U.K.
Nov 17, 2013, by NelsonHall AnalystMaximus has announced results for FY 2013, the year ending September 30, 2013. Revenue was $1,331m, up 26.8% as stated. Operating income was $188.2m, a margin of 14.1%, up 200 bps. FY 2013 revenue (and growth) by segment was: Health Services $862.9m (+28.6%) Human Services $468.4m (+23.6%). FY 2013 operating income and margin by segment was: Health Se[...]
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Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013, by NelsonHall AnalystThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sector, driven first by the Gershon Review of 2004 and most recently, when the current government first[...]
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Axelos to Accelerate Growth of U.K. Government's Best Practice Portfolio
Oct 28, 2013, by NelsonHall AnalystNelsonHall recently had a briefing with Axelos, the Capita and Cabinet Office JV that has been set up to commercialize the Government’s Best Practice Methodologies portfolio. Axelos was incorporated in July 2013, 51% owned by Capita, 49% by the Cabinet Office but governed by a separate board from the parent organizations. The company will be fully operational from January 1, 2014. Axelos [...]
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Capita Joins Cloud Rush - Update
Oct 15, 2013, by NelsonHall AnalystCapita IT Services recently briefed NelsonHall about its newly unveiled horizontal cloud services. Capita Private Cloud is built on VCE Vblock Systems’ converged infrastructure with data storage provided in Capita’s two data centers in the U.K. Services include the usual utility computing, multi-tenanted, with virtual servers dedicated to clients. Capita will migrate its existing opera[...]
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Sitel Hosts Analyst and Client Advisory Event in Las Vegas
Sep 20, 2013, by NelsonHall AnalystSitel has restructured its sales team, in August last year it centralized its sales team and hired a head of commercial activity who is involved in all major contracts. At the moment Sitel has 83 account managers excluding a five person sales team in the U.K. whose remit is to fill 1-10 seat excess capacity in centers. Revenue growth from new business last year was offset to an extent by Sitel&rsq[...]
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IBM Makes the Leap to Next Generation Cloud with SoftLayer
Sep 18, 2013, by NelsonHall AnalystNelsonHall recently attended IBM SmartCloud Analyst Day in London during which IBM highlighted the most recent developments in its cloud strategy against the backdrop of its acquisition of SoftLayer, a significant player in the cloud space. SoftLayer offerings include on-demand dedicated servers and virtual cloud servers, offered in public and private models. Since the acquisition com[...]
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Lockheed Martin Looks to New Markets for Growth
Sep 11, 2013, by NelsonHall AnalystEarlier this week, Lockheed Martin Information Systems & Global Services (IS&GS) acquired Amor Group. Headquartered in Glasgow, Scotland, Amor has ~540 staff and offers products and services, largely, to education, energy and transport sectors in the U.K. and internationally in North America and the Middle East. Its IP includes products for oil and gas assets protection, and management of [...]
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Northgate Information Solutions Announces 2013 Revenues Down 6% to £802m
Sep 02, 2013, by NelsonHall AnalystNGA's performance is in keeping with the HRO market which has been buoyant in recent months. The division's revenue will have been boosted by the Convergys acquisition as well as wining new contracts (e.g. Aer Lingus) and successful renewals (e.g. Fifth Third Bank). The restructuring of NPS division last year, to focus more on services, combined with a number of contracts starting in 20[...]
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The Changing Face of Local Authority CMS Gives Green Light to Suppliers for More Automation within Offerings
Aug 27, 2013, by NelsonHall AnalystBrent Council’s new hologram receptionist got a mixed reception from pundits last week. Love her or hate her, Shanice, the hologram, is here to save costs while improving sign posting for visitors to the council. The council estimates cost savings of >£17k a year. In another recent development, in July 2013 Capita was awarded a customer contact management services contract extens[...]
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Capita Breaks into the Utility Sector
Aug 14, 2013, by NelsonHall AnalystCapita's selection as a preferred supplier for a £175m, 12-year deal by the Department of Energy and Climate Change (DECC) to provide Smart Meter Infrastructure Management came as a surprise. "Smart metering will be the biggest step change in the retail energy sector since the industry was privatized, more than 25 years ago” Capita’s chief executive, commented Pau[...]
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Civica Awarded £10.8m IT Infrastructure Services Contract by Lambeth Council
Jul 29, 2013, by NelsonHall AnalystCivica has been awarded a £10.8m contract by Lambeth Council for ICT managed services for schools in the Lambeth Learning Futures organization. The contract is for eight years. Services to be provided include: Transferring services from the incumbent provider Hosting core ICT services in Civica’s cloud Implementing a virtual desktop infrastructure at each school [...]
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