This past week the payroll services market experienced yet another consolidation of major vendors, with Alight Solutions (‘Alight’) announcing its intent to acquire multi-country payroll specialist NGA HR. Although the deal terms were not disclosed, once approved (expected by Q4, possibly Q1 2020 at the latest), the acquisition will bring together two leading HR BPaaS [...]

  As part of NelsonHall’s recent Next Generation Payroll Services market analysis, in addition to interviewing 20 of the leading payroll services providers globally, our research extended to a survey of the vendors’ clients. We met clients of different sizes, from a variety of geographies and industries, and covering a range of services in-scope and levels of payroll sourci[...]

  2017 has seen HR service providers rethinking their approach to tech development based on latest developments in the wider market. Firstly, developments in platform-as-a-service (PaaS) solutions have been core to driving what appears to be a seamless integration of talent technology/tools stacks. Secondly, software developers have changed their approach, focusing on user experience a[...]

  In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization. Payroll The payroll landscape has shifted away[...]

  NelsonHall recently attended NGA HR’s Analyst and Adviser Summit in Amsterdam. The event set out NGA’s new business strategy, which is to make HR work better through digital transformation. At its core, NGA HR wants to offer next-generation enterprise HR and payroll services/technology built around the user experience, by offering new consultancy services, introducing bot[...]

  NelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021.  With the largest portion of the market coming from cloud implementations (~44%), it’s interesting to f[...]

  As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]

  Initiatives around incorporating intelligent technologies to automate and create efficiencies across different HR processes is a top priority for many vendors. To date, RPA has made the most headway, e.g. in payroll for forms management, in benefits for pension calculations, in recruiting for scheduling a candidate’s interview or resume scanning, and in learning for proces[...]

  By now, most HR leaders within multi-national organizations, particularly those headquartered or operating in Europe, will be familiar with the looming compliance regulation known as the EU General Data Protection Regulation (GDPR). With 100% compliance required from day one and fines for non-compliance up to 4% of global revenue (maximum €20m), the GDPR is arguably the most cri[...]

Organizations today are dealing with a myriad of inter-related market challenges: Political (Brexit uncertainty, European elections 2017-18, etc.) Economic (budget cut-backs, geographic/industry sector volatility, globalization, etc.) Social (talent shortages, multi-generational/ageing workforce, etc.) Technological (data/big data, analytics, “consumerization”, etc.), Leg[...]

Robotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR: payroll services, recruitment process outsourcing (RPO), and learning services. Payroll RPA [...]

Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]

  As earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]

Last week, NGA HR held it fifth annual U.S. analyst event at which it described the key elements of its strategy, including a focus on foundational HR processes, helping clients on their journey to digital HR, and differentiating through flexible global delivery and technology platforms. NGA HR also placed significant emphasis on ‘client centricity’ across every sector it operates in. [...]

Over the last few years, the global benefits market has continued to evolve as vendors have launched offerings to address the needs of multinationals. Essentially, there have been two main approaches: Providing global brokerage and consulting services Providing a global technology offering with optional local administration services. The global brokerage and consulting model has been [...]

Workday’s latest announcement of its expanded partnership with ADP focuses on a combination of technology and service; MNCs on Workday can now include ADP’s global payroll offering within one user experience. Through the partnership: MNCs can use ADP’s global payroll functionality from within Workday's user interface in one process for managing their glob[...]

Last week, Northgate Information Solutions, the holding company of NGA HR, announced that it has reached agreement with its shareholders and lenders regarding a new capital structure to reduce its debt and enable a faster path to growth. The new structure includes full debt-for-equity swap of the subordinated debt, and full pay down of existing senior debt (using the proceeds from the Northgate Pu[...]

Last month Allegis Group announced it has combined GettingHired into its Allegis Global Solutions (AGS) business. GettingHired was acquired by Allegis Group in 2012, keeping its own brand, and is now being integrated into AGS’ talent offering, including RPO, in North America. GettingHired provides a talent pool made up of individuals with disabilities who are seeking to fill positions fro[...]

By Amy Gurchensky, Liz Rennie and Gary Bragar With total HRO service growth in the high single digits in 2014, service providers are growing both organically and inorganically to meet clients’ needs. The primary reasons for M&A and partnerships across HRO service lines were to enhance service delivery capability (60%) and support geographic expansion (40%). Here we take a closer look [...]

By Amy Gurchensky, Liz Rennie, Gary Bragar 2014 was a busy year for HRO with ~60 partnerships, mergers and acquisitions combined. We now take a look at what to expect in 2015 and beyond for each HRO service line, including service offerings, market developments, and growth. MPHRO driven by continued shift to cloud-based platforms The Multi-Process HRO (MPHRO) market will grow with a mi[...]