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Great-West Moves into Second Place in DC Administration Market
Apr 07, 2014, by NelsonHall AnalystIn the last several months, Great-West Financial has undergone a major transformation, restructuring its DC administration business (Great-West Retirement Services) to provide a more holistic offering. While it’s clear that Fidelity dominates the DC administration market in terms of revenues, recordkeeping assets, and participants, it is a much tighter race thereafter. Consequently,[...]
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What to Expect in Benefits Administration in 2014
Jan 23, 2014, by NelsonHall Analyst2013 proved to be an exciting year in benefits administration. In the U.S., much of the focus was on corporate health exchanges for active employees while the U.K. was focused on auto-enrollment (AE). Specific highlights of the year in the U.S. included: Aon Hewitt: added 15 clients to its corporate health exchange (total number of clients is at 18) Mercer: added 52 clients [...]
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2013 Highlights & Trends in HRO
Dec 12, 2013, by NelsonHall AnalystAs 2013 comes to a close, it’s time to recap on what happened in HR BPO this year. It has been a good year for HRO with overall contract activity up ~37% on 2012. But, it was a year of two halves: H1 activity was down 16% y/y, but the market really picked up in H2, when announced contract activity nearly doubled as benefits administration vendors announced health exchange contract s[...]
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Highlight on Aon Hewitt
Oct 14, 2013, by NelsonHall AnalystAon Hewitt has come a long way since the merger of the two companies in 2010. 2012 revenues were $3.9bn, accounting for a little more than one-third of Aon plc’s total revenue. Across its HR Solutions business, which includes both consulting and outsourcing, Aon Hewitt has ~30,000 employees, ~20,000 clients, and operates in ~90 countries. Organizationally, the company is divided int[...]
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Highlights and Trends in the HRO Market for H1 2013: Part Two
Aug 14, 2013, by NelsonHall AnalystRecruitment Process Outsourcing Last week, I zeroed in on specific market activity within the payroll, learning and RPO service lines. Today, I am taking a closer look at H1 2013 activity in benefits administration and MPHRO and considering what we should expect in H2 2013 based on NelsonHall’s recent HRO Confidence Index. Benefits Administration Contract signings aside, t[...]
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Highlights and Trends in the HRO Market for H1 2013: Part One
Aug 07, 2013, by NelsonHall AnalystNow that H1 2013 is complete, it is time to recap on highlights and trends in the HRO world. Overall Activity There was a healthy number of new contracts awarded across all HRO service lines in H1 2013. There was, however, an increase in organizations changing their existing service provider, particularly within benefits administration and RPO. For the last few years, attention [...]
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The Importance of Defining MPHRO by Market Segments
Jan 22, 2013, by NelsonHall AnalystIn NelsonHall’s last “Targeting Multi-Process HR Outsourcing” (MPHRO) market analysis, I identified four market segments that MPHRO buyers fall within, namely: Multi-Country Standardization Shared Service Transformation Core Business Focus Technology-Led HR Service Enhancement. In my next report, due to be published this month, I look at how these segments [...]
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