featured posts:
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BPO Becomes More Strategic in 2014
Jan 01, 2014, by John WillmottBPO becoming more strategic is a major theme among the major BPO trends for 2014. The latter includes: 1. BPO will increasingly contribute to the “C-level” vision and not just fine tune operations 2. BPO will increasingly morph into “business services” 3. BPO governance will become more partnership-oriented as BPO is incorporated within client Global Bus[...]
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Operational Vision Supplants IT Vision with BPO 5.0
Jan 01, 2014, by John WillmottThe increasing expectation of buy-side organizations that the prime role of BPO is to help them deliver a transformed approach to business and become “more relevant to their clients” is having a significant impact on the profile of skills required within BPO delivery. Organizations are no longer content with a short-term tidy up and standardization of their processes but are looking fo[...]