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Wipro - RPA and AI in Retail Banking

Vendor Analysis

by Andy Efstathiou

published on Jan 13, 2017

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Report Overview:

This NelsonHall assessment analyzes Wipro’s offerings and capabilities in RPA and AI services for the banking industry. Wipro is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.  

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for Wipro is a comprehensive assessment of Wipro’s RPA and AI offerings and capabilities for the banking industry designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Wipro’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations.

 

Key Findings & Highlights:

Wipro began developing its RPA and AI capabilities in 2010 by developing solutions for big data and NLG internally. By 2014, Wipro had created the HOLMES cognitive intelligence platform. The NLG capability of HOLMES was first deployed internally in the Wipro customer service desk offering.  

In late 2015, Wipro implemented its first RPA deployment at a banking client. The bank requested a KYC RPA deployment. Wipro deployed several POCs at this time. In January 2016, the KYC offering was put into full production.  

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