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EY - Transforming Intelligent Automation in Banking

Vendor Analysis

by Andy Efstathiou

published on Jul 03, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes EY’s offerings and capabilities in intelligent automation for the banking and financial services sector.

Who is this Report for:

NelsonHall’s ‘Transforming Intelligent Automation in Banking’ profile of EY is a comprehensive assessment of EY’s offerings and capabilities for the BFS sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of EY’s BFS-focused intelligent automation service offerings and capabilities and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

EY (Ernst & Young Global Limited) is a global professional services firm providing assurance (notably audit services), strategy and transactions, tax, and consulting services. It is a private network of firms owned by its practice partners. EY has 300k+ employees and operates in 150 countries. Its stated purpose is “building a better working world.” EY maintains its intelligent automation practice in its process solutions and automation practice. The intelligent automation practice for the financial services industry is led by financial services industry consultants with decades of BFS experience.

EY approaches its IA engagements from a process-led approach, not a technology-led approach. It seeks to identify patterns in processes that produce the challenges or symptoms the client is trying to ameliorate. Before the pandemic, EY typically delivered its consulting and use case development services on-site with clients, but EY now sees increased uptake of hybrid and remote working models working alongside its clients for both Intelligent Automation consulting and implementation services. It delivers development, integration, implementation, and managed services from offshore locations.

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