Vendor Analysis
published on Jan 17, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in Cognitive CX Services.
Who is this Report for:
NelsonHall’s Cognitive Customer Experience Services report on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Teleperformance cognitive customer experience services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
As part of the strategy to centralize delivery and unify its go-to-market strategy, in 2019, Teleperformance merged its consulting division, market and customer research lab, technology development units, and acquired assets into T.A.P. practice. Since 2018, it expanded the team by ~50%.