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Tata Consultancy Services - Retail Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Feb 28, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes TCS's offerings and capabilities in Retail Banking BPO. TCS is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for TCS is a comprehensive assessment of TCS's Retail Banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of TCS's Retail Banking BPO offerings, capabilities and market and financial strengths including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

TCS's Retail Banking BPO services (RB BPO) are focused on account administration across core banking, mortgage lending and card issuing. Value added horizontal offerings include Analytics, Risk/Regulatory Management, Compliance, Fraud/AML and Social Media.

TCS's Retail Banking BPO delivers services from 10 delivery centers including 5 locations in India: Chennai, Mumbai, Delhi, Kolkata and Gandhinagar.

TCS is targeting large U.S., European and Indian based enterprises. Targeted client segments include:

  • Global banks: primary existing client base
  • SMB banks: primary growth target.

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