DEBUG: PAGE=domain, TITLE=Mortgage & Loan,ID=1442,TEMPLATE=subprogram
toggle expanded view
programcode = BANMAL
programid = 159
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Mortgage & Loan:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Mortgage & Loan

Track the pattern of service adoption by monitoring Mortgage & Loan contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Xerox - Mortgage and Lending BPO

Vendor Analysis

by Andy Efstathiou

published on Mar 17, 2015

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes Xerox's offerings and capabilities in capital markets BPO. Xerox is one of a number of reference data management BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Mortgage and Loan (M&L) BPO Vendor Assessment for Xerox is a comprehensive assessment of Xerox's M&L BPO offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Xerox's M&L BPO offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

ACS established its M&L BPO capabilities with the acquisition of Intellifile in September 1995. Intellifile was established in 1987 to facilitate document image processing undertaken at Lomas Mortgage USA. Intellifile provided ACS with:

  • Solution selling capabilities
  • Consulting and systems integration skills
  • Turnkey document scanning applications
  • Product development capabilities
  • High volume paper scanning capabilities.

When Lomas Mortgage became troubled in 2000, ACS took over the core loan processing infrastructure at Lomas, and delivered service to both Lomas and other mortgage lenders. Over the years ACS has added lending clients, though during the recession it lost some lending clients when they declared bankruptcy (e.g. WAMU, Century Mortgage).

Over the years, Xerox has expanded its M&L BPO business into:

  • Auto loans: auto loan collection call center services and servicing platform
  • Credit cards: call center and transaction processing services
  • Student loans: call center and loan servicing.

Xerox BPO delivers mortgage BPO services from seventeen centers across the globe including the U.S., India, Philippines, Guatemala, Mexico, Jamaica and the Dominican Republic.

Each delivery center (except the student loan centers) delivers a much broader range of services than just M&L BPO.

Xerox has mortgage BPO clients, all of which are U.S. based. They include:

  • Global financial institutions
  • Regional banks
  • Investors
  • Mortgage lenders
  • Mortgage servicers
  • Mortgage technology vendors
  • Government related secondary markets.

Xerox has M&L clients, including cards, auto, and student loans. Xerox is aiming to grow its business in the next 12 months by focusing on helping organizations which want to:

  • Outsource document capture and management operations to reduce their capital commitment to those businesses
  • Outsource customer care and/or voice collections to an onshore provider
  • Convert CAPEX to OPEX by buying a BPaaS M&L service.

Login to get full access:

close