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for Banking Operations & Transformation

Track the pattern of service adoption by monitoring Banking Operations & Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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HCL - Retail Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Apr 17, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes HCL's offerings and capabilities in Retail Banking BPO. HCL is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for HCL is a comprehensive assessment of HCL's Retail Banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of HCL's Retail Banking BPO offerings, capabilities and market and financial strengths including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

HCL's Retail Banking BPO services (RB BPO) are focused on loan set-up, exception management, collections and consumer/bank support.

HCL's Retail Banking BPO delivers services from seven centers:

  • Noida, India
  • Chennai, India
  • Coimbatore, India
  • Cary, U.S.
  • Detroit, U.S.
  • Quezon City, Philippines
  • Dublin, Ireland

HCL's primary targets are:

  • Global banks
  • Global payments services vendors
  • Major national banks in Asian markets

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