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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

in Customer Experience Services

Find here the NelsonHall Research related to within the Customer Experience Services program

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Published reports:

published reports related to within the Customer Experience Services program

  • Transcom - CMS in Retail Banking

    Feb 10, 2014 | Vendor Analysis by NelsonHall Analyst

    Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...]
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  • Firstsource - Social Media Services

    Feb 07, 2014 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...]
    view this reportdownload abstract

  • Firstsource - Customer management services

    Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services and consists of 8 pages. [...]
    view this reportdownload abstract

  • Infosys - CMS in Retail Banking

    Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst

    Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981 in Pune, becoming a public limited company in India in 1992, and being listed on the NASDAQ in 1999. [...]
    view this reportdownload abstract

  • Wipro - CMS in Retail Banking

    Feb 05, 2014 | Vendor Analysis by NelsonHall Analyst

    Wipro is a publicly-held company headquartered in Karnataka, India. Wipro is a global technology, consulting and operations outsourcing services company. It entered the BPO space with the acquisition of Spectramind in 2002-2003 and has retained a strong focus on customer management services (CMS) within its BPO business. [...]
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Discover the benefits of the CMS program

NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how contact center outsourcing can be applied to your organization
  • Assess the scope of customer services that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your customer service function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
  • Keep abreast of changing delivery approaches within customer mangement services.


It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the CMS marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.
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