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Tech Mahindra - Customer Management Services

Vendor Analysis

by Ivan Kotzev

published on May 27, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra’ offerings and capabilities in Customer Management Services.

Who is this Report for:

NelsonHall’s Customer Management Services (CMS) profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

 

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s CMS offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tech Mahindra’s customer management services (CMS) offerings are part of its business services group (BSG), which also includes asset management, drug safety, source to pay, F&A, art pack management, and consulting. 

It offers customer management services in:

  • Customer care 
  • Sales
  • Technical support
  • Fulfillment and back-office. 

 

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