DEBUG: PAGE=domain, TITLE=Supply Chain Management,ID=1578,TEMPLATE=subprogram
toggle expanded view
programcode = FSCSCM
programid = 191
database = f
alerts = t
neat = t
vendors = t
forecasting = f
confidence = f
definitions = f

Search within: Supply Chain Management:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = f has Confidence = f -- IGNORED

Concentrix - Healthcare Payer BPS 2023

Vendor Analysis

by John Willmott

published on Mar 17, 2023

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Concentrix’s offerings and capabilities in healthcare payer business process services

Who is this Report for:

NelsonHall’s Healthcare Payer BPS profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer-related RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the healthcare payer sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Concentrix’s healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Concentrix’s core client base in the sector is enterprise healthcare payers. Increasingly, the company is targeting national provider groups and new economy and disruptor brands.

For both groups, a major focus area is transforming customer journeys to achieve easier, more relevant, personalized, and real-time engagements, where the brand representatives show empathy and trust while meeting the customer on optimized and smart channels. Companies look to evolve to proactive versus reactive support with contextual information during customer interactions.

Login to get full access:

close