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Conduent - Multi-Process HR Transformation Services

Vendor Analysis

by Elizabeth Rennie

published on Mar 03, 2024

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Report Overview:

This NelsonHall assessment analyzes Conduent's offerings and capabilities in Multi-Process HR Transformation services

Who is this Report for:

NelsonHall’s Multi-Process HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Multi-Process HR Transformation services and identifying vendor suitability for Multi-Process HR Transformation Services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Multi-Process HR Transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s Multi-Process HR Transformation Services offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, opportunities, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

Conduent, headquartered in New Jersey, is a business process services (BPS) provider with ~60k employees and global operations in 24 countries. It was founded in 2017 by a divestiture from Xerox: ACS sold its outsourcing practice to Xerox, which spun off its BPO division into a wholly separate corporation, Conduent, incorporated in January 2017. Conduent’s business segments include:

  • Commercial (including Human Capital Solutions)
  • Transportation
  • Government.

Within its Commercial division, Conduent’s HR service offerings include:

  • HR management & payroll solutions
  • Learning solutions
  • Health & wellness benefit solutions
  • Wealth & retirement benefit solutions.

In September 2023, it announced it will divest its BenefitWallet business to HealthEquity, which is expected to be finalized in H1 2024.

Conduent has ~35 years of HR services delivery experience, and its Human Capital Solutions division has ~4,600 employees and services ~13m employees and participants across ~300 HR services clients. Approximately ~45% (representing 111 clients) are multi-process HR outsourcing clients.

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