John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Jul 06, 2012
This NelsonHall vendor assessment analyzes Steria's offerings and capabilities in O2C outsourcing services. Steria is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs.
NelsonHall's F&A outsourcing profile on Steria is a comprehensive assessment of Steria's O2C outsourcing offerings for organizations and capabilities designed for:
The report provides a comprehensive and objective analysis of Steria's O2C outsourcing offerings, capabilities and market and financial strengths including:
Steria's O2C capabilities were acquired as part of its acquisition of U.K. based IT services and BPO provider, Xansa on 17 October 2007.
O2C sits within Steria's BPO service line, one of four global service lines, which also include application management, infrastructure management and testing.
Steria's O2C experience spans the public sector, media, telecoms and retail sectors.
Steria remains focused on growing its O2C BPO business both in the U.K. public sector and the commercial sector. It is also pursuing a number of European BPO deals at the moment which have F&A and O2C components.
